Neekware Inc. Privacy Policy
Last Updated: 2025-11-26
Effective Date: 2025-11-26
1. Introduction
This Privacy Policy ("Policy") describes how Neekware Inc. ("Company", "we", "us") collects, uses, and shares personal information of users of ehAye™ Engine and related services, including our website at ehaye.io and portal at app.ehaye.io (together, the "Services").
Short version: ehAye™ Engine runs locally on your computer. We collect minimal data, only what is required to operate accounts, licensing, billing, and security. We do not track your activity, analyze your usage, or collect your content.
2. Local Processing
ehAye™ Engine runs entirely on your hardware. All processing, content creation, and data manipulation occur locally on your device.
We have no access to:
- Your projects, files, or content
- Media you generate or process
- Local device configurations
- Streaming credentials or API tokens
No Hidden Remote Access or Inspection. Neekware Inc. does not perform hidden synchronization of user content, silent background uploads of user data, remote inspection of user files or projects, or remote desktop access to user systems.
3. Information We Collect
We collect only the minimum information necessary to operate the Services.
3.1 Account Information
| Data | Purpose | Required |
|---|---|---|
| Email address | Account login and authentication | Yes |
| Name | Receipts and invoices | No |
| Company name | Receipts and invoices | No |
3.2 Website Information
| Data | Purpose | Collected |
|---|---|---|
| Public IP address | Security, anti fraud, geographic restrictions | Automatic |
Your public IP address may be logged for security, fraud prevention, abuse prevention, and regulatory geographic restrictions. IP addresses are not used for behavioral tracking or marketing.
3.3 License Information
To activate and verify your license, we process:
- License key
- Machine identifier (anonymized hardware fingerprint)
- Activation timestamp
This license verification is the only required connection ehAye™ Engine makes to our servers.
3.4 Payment Information
Payments are processed by third party payment providers. We do not store your credit card or banking information. We receive only:
- Transaction confirmation
- Purchase amount
- Purchase date
4. Data Stays on Your Device
All data processed by ehAye™ Engine remains on your device and is not transmitted to Neekware Inc., except for:
- Account authentication via email
- Public IP address when accessing our websites
- License activation and verification
- Optional crash reports and analytics if explicitly enabled
Your projects, files, media, configurations, stream keys, and MCP integrations remain local.
5. Optional Crash Reports and Analytics
Crash reports and analytics are disabled by default.
If you opt in, we collect:
- Anonymized crash diagnostics
- High level usage metrics
These reports do not include personal files, project data, or personal content.
6. Information We Do Not Collect
We do not collect:
- User generated content
- Files, projects, or media
- Browsing history
- Persistent tracking cookies
- Marketing analytics
- Location tracking data
- Biometric, health, or sensitive personal data
7. How We Use Your Information
| Purpose | Data Used |
|---|---|
| Account authentication | |
| License verification | Email, license key, machine ID |
| Receipts and invoices | Email, name, company name |
| Support requests | Email, name |
| Security and fraud prevention | IP address |
| Service communications |
We do not send marketing emails unless you explicitly opt in.
8. MCP Protocol and External Connections
ehAye™ Engine supports the Model Context Protocol (MCP) and other optional third party integrations.
When you enable MCP or other external connections:
- You control all external integrations
- Data shared with third parties is governed by their privacy policies
- We do not monitor, intercept, log, or store MCP traffic
You are solely responsible for all data shared through third party integrations.
9. Data Sharing
We do not sell personal information.
Limited data sharing occurs only with:
- Payment processors
- Transactional email providers
And only when legally required by:
- Court orders
- Government requests
- Applicable laws
In the event of a business acquisition, merger, or asset sale, personal data may transfer as part of that transaction.
10. Data Retention
- Account data is retained while your account is active
- License records are retained for the duration of your license and legally required periods
- Payment records are retained for tax, accounting, and compliance
11. Data Security
We apply appropriate technical and organizational safeguards to protect personal information. No system is fully immune to risk, and you acknowledge this inherent limitation.
12. Your Rights and Account Deletion
You may:
- Access your personal data
- Correct inaccurate personal data
- Request deletion of your account
- Export your personal data
- Opt out of marketing emails
Requests may be sent to: privacy@neekware.com
Canadian Users
Protected under PIPEDA.
EU and UK Users
Protected under GDPR and UK GDPR, including the right to lodge complaints with supervisory authorities.
Account Deletion and Data Erasure
You may request deletion of your account at any time after canceling all active subscriptions through your dashboard. Account deletion is not available while a subscription is active.
When a deletion request is confirmed:
- Your account enters a pending deletion state for 30 days
- Your licenses remain active during the grace period
During the 30-day period:
- You may restore your account by signing back in
- No permanent data destruction occurs until the period expires
After 30 days:
- Your account is permanently deleted
- All personal data, device records, and identifiers are irreversibly erased where legally permitted
- Receipts, licenses, and access records are no longer recoverable
You are solely responsible for downloading your receipts and records before the deletion deadline.
Certain records may be retained where required by law, including tax, billing, chargeback, and fraud prevention records. These retained records are isolated and no longer associated with an active account.
13. International Data Transfers
Your personal data may be processed in:
- Canada (primary operations)
- United States (infrastructure and service providers)
- Additional regions where providers operate
By using the Services, you consent to international transfers of your information.
14. Age Requirement
The Services are intended for users 18 years of age or older, or the legal minimum age required for contract formation in your jurisdiction.
15. Changes to This Policy
We may revise this Policy at any time. Continued use of the Services after publication of updates constitutes acceptance of the revised Policy.
16. Governing Law and Venue
These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. Exclusive jurisdiction and venue shall reside in the courts located in Waterloo, Ontario, Canada.
The English version of this document is the only legally binding version. Any translations may be AI-generated, may contain inaccuracies, and are provided solely for convenience.
17. Contact Information
Neekware Inc.
133 Weber St. N. Suite 3-204
Waterloo, ON N2J 3G9
Canada
Email: privacy@neekware.com